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Frequently Asked Questions

You Asked. We Answered

We have tried to add extra information about the Cotswold Eco Tub, accessories and other data on our site pages and also on our Blog. Sometimes though we are asked other questions and to ensure you have all the details you need to make an informed decision, we have included some most frequently asked questions and answers below.


What's included in the Cotswold Eco Tub price?

The descriptions and specification details on each hot tub page includes the dimensions, weight and everything that's included. Unlike our competitors, our price also includes delivery and installation if the location is within 1 hour radius of our business base. There is a minimal fuel charge for delivery if the location is more than 1 hour away, but we always try to keep extra charges to a minimum. Please contact us if you need further information, such as what type of base to use, or if you would like confirmation of any additional charges prior to ordering.

Do I have to pay a deposit when I place an order?

Your order will be confirmed in writing on receipt of a 10% non-refundable deposit. The full balance must be paid prior to us delivering the full order to your chosen location.

Our How to Order page explains each step - from initial enquiry through to delivery day. If you are not sure about anything, just get in touch. 

How often do I need to have the hot tub serviced and how much does it cost?

You don't. There are no maintenance or service costs required for your Cotswold Eco Tub (whereas you would have to pay at least 400€ to service an electric tub - on top of your hefty electric bill)
Financially, the wood-fired Cotswold Eco Tub beats the electric one on all counts.

What colours are available for the interior and exterior? Is it extra to choose my own colours?

The fibreglass interior is available is cream or grey, and the acrylic interior in the Hydro tubs is white or silver. There are several different colours available for the exterior and these are shown on the Personalisation section. There is no charge for colour selection, it's included in the hot tub price.

We can sometimes offer a bespoke colour service, but it will depend on when you order and the supplier's next delivery deadline.

If you want to take delivery of your hot tub sooner, then please contact us to check what colours we have in stock.

If I want any of the accessories do I have to order them with the hot tub? Or can I order them separately at a later date? 

All the models in the Hot Tubs in France range now come supplied with a lightweight Insulated cover and wooden steps, included in the price.
The 'Supreme' step and replacement insulated covers are by order only. If required they can be ordered separately, but would be included on our supplier's next delivery (every 4 to 5 weeks). We would then have to confirm our delivery charges because free delivery only applies to the full hot tub package. 
We sometimes get steps and covers to keep in stock, in case any get accidentally damaged, so please check with us if you want to order.

Is the Cotswold Eco Tub really eco-friendly?

A wood-burning tub uses a renewable and sustainable fuel source. When wood burns it releases no more CO2 than if it were left to rot, so it's carbon neutral. This really is a 'green', friendly way to relax. One that brings you close to nature and a big step away from the urban, electricity-powered versions.

Do I need to use any chemicals?

No, not if you don't want to. We supply all of our Eco Tubs with a Chemical-free water treatment starter sachet, or you can use chlorine or bromine, but it's not essential.
Some owners opt to use salt to clean the water and others just change the water between use. It's entirely up to you. All of our tubs are designed to be both Chlorine and Bromine resistant. 
With our Air bubble system Eco Tubs, no water treatment is required because the bubbles are created by compressed air. For our Hydro Eco Tubs water treatment is highly recommended. The reason for this is that there is a series of water pipes that are necessary to create the water jets. If left untreated bacteria may grow inside these pipes.

Does the Cotswold Eco Tub need an electricity supply?

Yes and No! Electricity is only required for the LED Lighting System, the Air and Hydro bubble systems and the filtration system in the Hydro tubs. So, electricity isn't strictly required (which helps to keep running costs down) and we do not include it in the set-up and installation.
However, if you want to run some or all your tub's fantastic features the power supply for all the hot tubs is 500-700 watts through a standard 13 amp, 3-pin plug - no specialist wiring is required.
Hot Tubs in France always recommend that you use a fully-qualified, registered electrician if there is no power supply available.

How long does the water take to heat up?

Typically the tubs take between 90 - 120 minutes to reach optimum bathing temperature of around 39 degrees. However, outside temperature, atmospheric pressure and the type of wood you use may alter the heat up times. If you have an insulated cover this can also improve the efficiency of the heat up time by at least 30%.

What type of wood can be used?

Any type of wood can be used as long as it is dry. Using dry wood will optimise the heat up time. The Burford Deluxe Supreme step comes with a built in wood store, which will keep your logs dry and nearby.

What size wood fits in the boiler?

Up to 45 mm logs will fit in the boiler

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